Like human medicine, veterinary medicine includes many roles, and our client care coordinators, veterinary technicians, and assistants are critical to your pet’s nursing care and well-being in our hospital. Our support staff are the backbone of Kennedy Heights Animal and Bird Hospital, and we rely heavily on these team members to ensure your furry, scaled, or feathered friend receives top-notch TLC.  

Client care coordinators are your first line of contact

When you call us, or visit for an appointment, Lisa, Krystle, and Faith—our client care coordinators—will take care of your needs. Their cheery voices greet you before each appointment, but these vital team members are more than smiling faces. Each client care coordinator is trained to recognize pet emergencies and guide you regarding the seriousness of your pet’s condition. They answer a plethora of questions about topics ranging from odd pet behaviors to the best parasite preventive, and are an invaluable part of our team. 

Vet techs are animal nurses

When you think of our vet techs, you likely view them as animal nurses, devoted to providing dedicated nursing care to each patient under their watchful eye. While it’s true that nursing is an incredibly important and enormous portion of their responsibilities, vet techs are so much more than animal nurses. You can often find these compassionate team members in the following situations in our hospital:

Alice comforts a nervous dog before their spay, while calculating the anesthetic protocol that will keep the pup calm, pain-free, and comfortable. Throughout surgery, Alice keeps a close eye on the dog’s vital signs, making adjustments to the fluid rate, heating pad, and anesthetic vaporizer, as needed. After surgery, Alice cuddles the dog, to ensure recovery is smooth and without pain.

Shayla and Kailie begin treating a puppy suffering from parvovirus, a highly contagious disease marked by vomiting and often-bloody diarrhea. This poor pup needs an intravenous (IV) catheter placed and medications to settle an upset stomach. Shayla gently comforts and distracts the tiny puppy while Kailie smoothly slips in the IV catheter unnoticed. Throughout hospitalization, our vet techs and assistants ensure the pup remains clean and comfortable, despite the many accidents during recovery.

As animal nurses, vet techs are usually the first to notice a hospitalized patient’s problem. A cat may display a slight negative change on the Feline Grimace Scale, a bird may start breathing more rapidly, or a snake may blow bubbles from the mouth, despite being hospitalized for an unrelated condition. At the first sign of trouble or a change in condition, our vet techs alert our veterinarians to ensure the patient’s treatment plan matches their evolving health status. 

Veterinary assistants are critical team members

From coaxing a sick pet to eat, to helping patients recover from anesthesia, vet assistants are a crucial part of every patient’s care. They can be seen helping out wherever they are needed, in every part of our hospital, including these places:


Julia and Tyler tag-team exam rooms during appointments, playing to their particular strengths with exotic pets. Both women have exotic pets at home, and familiarity breeds comfort, and relaxed restraint and handling, which is essential for easily stressed reptiles, birds, and other pets who visit our hospital. The vet techs’ tender, loving care, based on their personal knowledge, helps our patients relax during their exam.



Natalie is at the microscope, with a stack of slides waiting for her review. She examines an ear swab for bacteria or yeast that may be causing an infection, then a fecal sample for intestinal parasites. Since she is currently in school to become a registered veterinary technician, she takes every opportunity to put her skills to use, and learn as she works.  

Our team members are excellent communicators

Although most veterinary professionals are highly introverted and much prefer the company of pets to people, our team members are excellent communicators when the need arises. They not only work closely with our veterinarians and each other, but also spend much of their time helping pet owners learn how to provide the best care for their pets. Passionate about every aspect of cat, dog, bird, and exotic pet care, our support staff can fill multiple appointment slots discussing their favorite species and gold-standard husbandry practices. They are well-versed in providing optimal care for your unique pet, such as helping your lizard shed his retained eye caps, convincing your cat to claw only her scratching post, or nipping your parrot’s biting in the bud.

Our team members are critical thinkers

Our support team members are like a veterinary hospital’s MacGyver, always thinking of clever solutions for tricky problems. Whether a cat needs a bandage to stay in place, a dog requires a unique Elizabethan collar solution, or a lizard demands a specific diet, our staff faces any challenge with ease. Each team member is sharp witted, quick thinking, and compassionate.

Our team members are your pet’s biggest advocate

No one else has a louder voice regarding your pet’s care and well-being than our client care coordinators, vet techs, and assistants. Champions of patient care, whether in our hospital or at home, they are devoted to providing only the best care for all our patients, of every species. They are dedicated to furthering their knowledge and skills on how to best care for your pet, and our registered veterinary technicians regularly pursue continuing education opportunities, attending conferences and lectures to learn about the latest developments in veterinary medicine. They are also driven to excellence, as evidenced by our American Animal Hospital Association (AAHA) accreditation, an achievement few veterinary hospitals have reached. Our team never stops striving to deliver gold-standard patient care and client education—and it shows. 

Rest assured your pet is in excellent hands at Kennedy Heights Animal and Bird Hospital. You will not find a more devoted veterinary technician team in the Surrey region than in our hospital—schedule an appointment to see for yourself.