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Emergency Veterinary Care Provided for your dog

When your dog requires urgent care, we provide emergency veterinary care during our operating hours to attend to your pet. After hours, call the Fraser Valley Emergency Clinic (604) 514-1711. An emergency such as an accident or sudden illness can strike no matter how responsible or careful you are as a pet owner.

The following guidelines pertaining to emergency preparedness for dogs will help you initiate preventive measures, smart use of first aid, recognition of warning signs, and other information related to animal emergency. Knowledge is your best defense against potentially hazardous and even fatal emergencies.

First of all, be sure you are prepared ahead of time and have our phone number readily accessible so you can call us immediately. During our regular hours, we will be able to deal with your concern promptly and after hours our message machine will provide you with the phone numbers of reputable and caring after hours veterinary emergency facilities that are fully staffed all night long.

On Sundays, holidays and at night when we are closed, we recommend: The Fraser Animal Emergency Clinic (604) 514-1711.

Situations and Symptoms that Signal an Emergency  

You should be calling us at (604) 591-5304 and heading in for an emergency veterinary visit if your pet has any of the following problems:

  • Seizure, fainting, or collapse.
  • Eye injury, no matter how mild it may appear.
  • Vomiting or diarrhea – anything more than two or three times within an hour or so.
  • Allergic reactions, such as swelling around the face, or hives, most commonly seen on the belly.
  • Any suspected poisoning including antifreeze, rodent or slug bait, or human medications (including pain medications such as ibuprofen, Tylenol, and aspirin which can cause serious problems in both dogs and cats. Did you know one or two doses of tylenol or aspirin is enough to kill a cat?) Cats are especially sensitive to over the counter flea products designed for dogs.
  • Any wound or laceration that is open or bleeding.
  • Trauma, such as being hit by a car, even if the pet seems fine (the situation could be quite different internally).
  • Any respiratory trouble – any trouble breathing, coughing, near drowning.
  • Straining to urinate or defecate.
  • Abscess – Localized pus accumulation under the skin.
  • Bleeding – nosebleeds, bleeding from a wound, blood in the urine , vomit, or stool.
  • Bloated Stomach – Life-threatening!! Occurs most commonly in large breed deep chested dogs but can occur in any breed.
  • Difficult birth – No offspring is produced within 15 to 30 minutes after frequent, regular and strong contractions.
  • Fractures – broken bones or severe limping, inability to use leg.
  • Hyperthermia – Also called heat stroke and refers to excessive increase in body temperature.
  • Paralysis or weakness or any legs – indicates serious spinal injury.
  • Pale gums – can be due to internal bleeding and shock.

When Does My Dog Need Emergency Care?

Your dog needs emergency care when he experiences any of the life-threatening situations mentioned in the previous list. Take note that dogs are different from humans. While bloating or accidentally ingesting pain medication won’t necessarily send us to the hospital, these conditions can be fatal for your dog and should not be taken lightly. These signs will let you know its time to bring your pet in to our Surrey animal hospital for emergency care.
If you are not sure if your dog has any of the emergency signs above or has a different symptom and you are not sure if it is an emergency or not, please call us at (604) 591-5304, we will be happy to answer your questions.

What Should I Do if My Dog Needs Emergency Care? 

If your dog is injured:

  • The first thing to remember is that dogs who are injured are often in pain and can become aggressive even to their owners. Because of this, you have to be careful to protect yourself from any possible injury.
  • Approach your pet calmly, speak in a reassuring manner.
  • If he reacts aggressively, call the hospital right away.
  • If not, gently lift him onto a makeshift stretcher and be careful to support his back and neck while transporting to the hospital for emergency care.
  • Call us at (604) 591-5304 to let us know your dog will be requiring our emergency veterinary care, so that we can be ready and prepared to help your pet immediately upon arrival.

Very Important :

  • DO NOT rely on advice from the internet or well intentioned friends or neighbors, please call us immediately and we will be happy to give you professional advice.
  • DO NOT administer any over the counter or human medications such as aspirin, ibuprofen and Tylenol they can cause serious problems in pets and can create further emergency situations. Again, please phone us at (604) 591-5304 so we can help.

Emergency First Aid Treatment  

It is critical that you call your pet in when you are faced with a pet emergency. The following are some first aid treatments you can apply while you are calling or driving to the hospital for emergency care:

  • External bleeding due to trauma – Elevate the affected area and using a clean towel or cloth, apply direct pressure on the wound, do NOT apply a tourniquet. Remember an injured pet may bite because of pain and stress, so use caution to prevent personal injury.
  • If your pet is unconscious, you may need to perform cardiopulmonary resuscitation (CPCR):

– Check to see if he’s breathing. If he isn’t, place him on one side.
– Hold his jaws closed and blow air into his nostrils every three seconds.
– Use cardiac massage, which means three quick and firm compression’s on the chest.

  • Poisoning

– Safely remove any remaining poisonous material.
– Collect the packaging along with a sample and save it, this will provide valuable information for the veterinarian.
– Call the hospital or animal poison control immediately. Our veterinarian or the toxicologist will give you instructions on whether to induce vomiting or not, based on the chemical ingested and how to do so.

  • If your pet is seizuring – Do not try to restrain your pet, or place your fingers in or near his mouth, he or she has no control over his movements and you may be injured or bitten. Do try and move him or her away from any stairs or obstacles that may cause injury during the seizure.

The doctors and staff at the Kennedy Heights Animal Hospital in Surrey are dedicated to provide urgent or emergency care for your pet as well as routine care. Please call us at (604) 591-5304 if you have any further questions about how to be prepared for a pet emergency.

Hospital Hours


Monday to Friday 8:30 am to 7:00 pm and Saturday 8:30 am to 4:30 pm Closed Sunday


Welcome to Kennedy Heights Animal and Bird Hospital - your full-service AAHA Accredited animal hospital! We provide complete services for dogs, cats, birds, ferrets, rabbits, guinea pigs and reptiles. We value our relationships with our clients and pets, and look forward to providing compassionate care to you and your pets


Office Hours

DayMorningAfternoon
Monday8:30am7:00 pm
Tuesday8:30am7:00 pm
Wednesday8:30am7:00 pm
Thursday8:30am7:00 pm
Friday8:30am7:00 pm
Saturday8:30am4:30pm
SundayClosedClosed
Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8:30am 8:30am 8:30am 8:30am 8:30am 8:30am Closed
7:00 pm 7:00 pm 7:00 pm 7:00 pm 7:00 pm 4:30pm Closed